Privacy Policy

This Privacy Policy explains how AeroHub CEO ("we," "us," "our") collects, uses, and shares information in connection with our website, public pages, application, accounts, billing, support, and gameplay services (the "Service").

• Account information: name, email address, username, and login/account identifiers.
• Billing information: Stripe customer and subscription identifiers, plan, payment status, and billing period. We do not collect or store card numbers.
• Gameplay information: airline name, routes, fleet, game state, live world participation, schedules, simulation events, and action receipts.
• Support information: support tickets, internal support notes, and support audit logs.
• Activity information: coarse in-app area, plan, and a summarized browser/device description when active-session telemetry is used.
• Device and diagnostic information as reasonably needed for security and operation of the Service.
• Marketing and cookie information, if and when such tools are deployed (see our Cookie & Tracking Notice).

• We do not collect or store payment card numbers.
• We do not collect bank account details.
• We do not store or display raw Stripe objects in our application database.
• We do not include authentication tokens in support telemetry.
• Our current session telemetry intentionally avoids IP addresses and full user-agent strings.

• Provide and operate the game and its live worlds.
• Process subscriptions and manage billing status.
• Manage accounts and preferences.
• Provide customer support.
• Secure the Service and detect fraud and abuse.
• Improve gameplay, balancing, and features.
• Maintain live worlds and game state.
• Comply with legal obligations.

Where laws such as the GDPR apply, we process personal information on the following bases:

• Performance of a contract (providing the Service you subscribe to).
• Legitimate interests (security, fraud prevention, service improvement).
• Consent, where required (such as optional marketing communications).
• Legal obligation (tax, accounting, and compliance records).

We share information with:

• Stripe, to process payments and manage subscriptions.
• Base44, our application hosting and platform provider.
• Hosting and infrastructure providers that operate the Service.
• Support and analytics providers, if used.
• Professional advisors (legal, accounting) under confidentiality obligations.
• Authorities, when required by law or to protect rights and safety.
• A successor entity in connection with a merger, acquisition, or business transfer.

We do not sell personal information.

Current subprocessors:

• Stripe — payment processing (United States).
• Base44 — application hosting and platform services.

This list will be updated as vendors change.

Your information may be processed in the United States or other locations where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

• Account and billing records are retained as long as needed to provide the Service and meet legal, tax, and accounting obligations.
• Support tickets, notes, and audit records are retained for security, dispute-resolution, and business reasons.
• Game data is retained while your account is active. Closed or archived airline data may be retained in archived form.
• Some records cannot be deleted immediately for legal, tax, security, fraud-prevention, or payment-processing reasons. See our Data Deletion & Account Closure Policy.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your information.
• Receive a portable copy of your information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at help@nccreativeco.com. We may need to verify your identity before acting on a request.

The Service is intended for users 18 years of age and older and is not directed to minors.

We do not knowingly collect personal information from anyone under 18. If we learn we have collected personal information from a person under 18, we will delete it.

We use reasonable technical and organizational safeguards to protect your information. No system is perfectly secure, and we cannot guarantee absolute security.

We use essential cookies for authentication and session management. Payment-flow cookies are handled by Stripe on its own pages.

See our Cookie & Tracking Notice for details, including any analytics or marketing cookies if deployed.

We may update this Privacy Policy from time to time. We will post updates with a new effective date and provide notice of material changes.

Privacy contact: help@nccreativeco.com

Company: NC Creative Co, Limited Liability Co.