1. How to Cancel
Cancel any time through the Stripe Customer Portal, available from your account billing page ("Manage Billing"). If you cannot access the portal, contact support and we will help.
2. When Cancellation Takes Effect
Cancellation takes effect at the end of your current monthly billing period. You keep access to paid features until the period ends. Your subscription will not renew after that.
3. Refund Policy
Subscription fees are generally non-refundable, and we do not guarantee refunds for partial billing periods, unused time, or dissatisfaction with simulated game outcomes.
We may issue refunds at our discretion — for example, for billing errors, duplicate charges, or verified accidental purchases — or where a refund is required by applicable law.
4. Failed Payments
If a renewal payment fails, Stripe may retry the charge and your subscription may enter past-due status. Access to paid features may be limited until payment succeeds. Failed payments are not refunds and do not cancel your subscription by themselves.
5. Accidental Purchases
If you believe you subscribed or were charged by mistake, contact support as soon as possible with your account email and the approximate charge date. We will review promptly. Accidental-purchase refunds are handled case by case.
6. Free Trials
Each paid subscription plan includes a 14-day free trial. During the trial, you have full access to your selected plan features at no charge.
You must provide a valid payment method at checkout. Your payment method is authorized but not charged during the trial period.
If you cancel during the trial period, no charge will be made and your subscription will end when the trial expires.
If you do not cancel before the trial ends, your subscription automatically converts to a paid subscription and your payment method is charged the full monthly price for your selected plan.
Free trials are limited to one per customer per product. If you have previously used a free trial for a plan, your subscription will begin as a paid subscription immediately without another trial.
7. Region-Specific Rights
Some jurisdictions provide mandatory cancellation or refund rights (for example, cooling-off periods for consumers in the EU/UK). Where such laws apply to you, nothing in this policy limits those rights.
8. Chargebacks
Please contact support before initiating a chargeback — most billing issues can be resolved quickly. Chargeback abuse or payment fraud may result in account suspension.
9. Contact
Refund and cancellation questions: help@nccreativeco.com